Shipping policy

Shipping & Intake Policy

Last updated: 13.09.2025
SpecRated — Helsinki, Finland • service@specrated.com

This policy explains how we receive watches for service, how we ship orders back to you, and how we handle refurbished and new items. It applies to customers in the EU/EEA. If you’re outside the EU/EEA, email us first.

1) Regions, carriers & signatures

  • We ship within the EU/EEA. For other regions, email first.

  • Carriers: reputable couriers with tracking + adult signature.

  • We don’t ship to PO boxes, hotels, parcel lockers, or freight forwarders.

  • High-value orders may require ID-matched signature and shipment to the billing address.

2) Handling times

  • Refurbished watches / new straps & accessories: usually ship within 2–3 business days after payment clears.

  • Service returns: ship after service completion, final QC, and any approved extras are settled (see Section 5).

3) Shipping rates & insurance

  • Rates are shown at checkout. For service orders, you’ll choose an insured return-shipping option (e.g., €1k / €5k cover).

  • We insure outbound shipments from us to you up to the chosen tier or order value (whichever is lower).

  • If your watch’s market value exceeds the available tiers, email us before checkout so we can arrange the appropriate cover.

4) Risk of loss & damage

  • You → SpecRated (service intake): You are responsible for the watch until we sign for it. Use robust packing and insurance.

  • SpecRated → You (outbound): For consumer sales, risk passes on delivery. We handle claims with the carrier if a parcel is lost/damaged in transit to you (see Section 10).

5) Service intake (how to send a watch to us)

5.1 Before you send

  • Place a service order and choose your return-shipping option at checkout.

  • Complete the intake form (model/reference, last service date, WR goal, symptoms, photos).

  • Other brands (not Rolex/Tudor/Omega/Seiko): email us first. We confirm suitability, parts access, and the €200 base service (extras quoted if needed).

5.2 Packing instructions (watch service)

  • Ship the watch head only if possible (no boxes, display cases, or keepsakes).

  • Remove bracelets/straps if easy; if you ship them, wrap separately.

  • Set crown pushed/screwed in.

  • Wrap watch in soft material, then in bubble wrap. Place in a small inner box, then inside a larger outer box with padding on all sides.

  • Put a note inside with your order number, name, email, and phone.

  • Use a tracked, insured method. Keep the receipt and tracking.

5.3 Check-in & approval

  • We email a check-in when your parcel arrives (photos + initial observations).

  • After assessment, we’ll confirm the scope and any extras (e.g., balance assembly, crown/tube, crystal).

  • We only perform chargeable extras with your written OK (email/paid invoice).

  • If you decline a part required to meet WR/performance, we’ll note it on the service record and limit warranty accordingly (see Returns & Warranty).

6) What our service includes (baseline)

  • Full teardown & ultrasonic clean; re-oil to spec; new mainspring + new gaskets (where applicable); multi-position regulation; demagnetise if needed; 48–72 h run test; WR test where the case allows; timing sheet + notes.

  • Crystals are not included (acrylic/mineral/sapphire are quoted separately; we’ll lightly polish acrylic when feasible).

  • Patina-first: clean only by default; light, sympathetic refinishing on request (extra).

(Brand-specific pricing and details are on each product page.)

7) Turnaround & storage

  • Typical service turnaround: 2–5 weeks, depending on parts and workload. Time is not of the essence.

  • If we’re waiting on your approval for 14 days, we may return the watch unserviced (shipping at your cost).

  • Items left uncollected/unresponsive for 90 days after we’ve requested a decision may incur reasonable storage fees and return shipping at cost.

8) Outbound shipping (from us to you)

  • We ship with tracking + signature and insure to the tier you chose at checkout (or order value, whichever is lower).

  • We email tracking on dispatch. Delivery dates are estimates provided by the carrier.

9) Address accuracy & changes

  • You are responsible for providing a complete, accurate address at checkout.

  • We can’t modify addresses after dispatch. If a parcel is returned due to an incorrect address or missed delivery windows, re-shipping costs are on you.

10) Transit damage or loss (outbound)

  • Inspect the parcel within 48 hours of delivery. Keep all packing.

  • If damaged or tampered: photograph the outer box, labels, inner packing, and the watch. Email service@specrated.com within 48 hours.

  • We’ll file a carrier claim. Please respond promptly to any info requests.

  • Remedies follow the claim outcome and applicable law (repair, replacement, re-service, price reduction, or refund). We do not cover indirect losses (missed trips, market value changes, etc.).

11) Water-resistance (WR) & pressure tests

  • WR results are recorded with pressure + date and are valid at the time of test only.

  • Use, shocks, aging, and seal compression can change WR at any time.

  • If you swim/dive, arrange regular (e.g., annual) WR checks.

12) Customs & declarations (if outside EU/EEA)

  • We declare items accurately. We do not under-declare or mark as gifts.

  • You are responsible for any import duties/taxes. Some carriers require ID for customs clearance.

  • If your country restricts importing/exporting watches or precious materials, you must confirm eligibility before ordering.

13) Items we won’t ship/accept

  • Counterfeit items, stolen property, embargoed/sanctioned destinations, or items with unsafe modifications.

  • We may decline service where parts are unavailable or legal compliance is uncertain.